BUSSQ

The ASIC report into death benefit claims revealing the devastating impact of poor industry practices on grieving Australians has again highlighted the pressing need for change. While some funds have taken up the cudgels, others are still playing hardball on improving their service offering.

Difficult to define and more difficult still to measure, the culture of any organisation is widely regarded as having a major impact on performance. Funds management is no exception. Asset consultant Frontier has this year been striving to add some detail and colour to the picture to help its clients, and itself, in the process…