CareSuper

When Nicole Kennedy left school in 2003, she decided to delay studying psychology or sociology at university for a time and got a job instead. Her version of a gap year turned into a career in super. She finds herself, 18 years later, almost five years into the role of head of operational delivery at…

Big super funds are looking at permanent changes to their communications strategies, advice model, administration and general member experience as a result of covid-19. Intra-fund advice is high on the agenda. QSuper, a pioneer among super funds providing full financial planning services to members, refined its advice model early last year to focus on intra-fund…

The theme for this year’s Chant West Awards is ‘resilience’. With the big challenges largely thrust upon them – regulatory changes, political sniping and the COVID crisis – the last year has probably been the toughest ever for super funds. A casual observer of the industry, getting most of his or her information on changes…