The inertia that rules the retirement system means bigger ideas are needed if members are going to get the best outcome in retirement. And with millions set to retire in the next few years, time is of the essence.
The back-office provider formerly known as Link Market Services has struck a deal with the IT consultancy arm of giant Indian conglomerate Tata to upgrade its client offerings.
Insurers need to rethink income protection – ClearView
The life insurance industry must seriously rethink its approach to income protection in order to see more people take up this critically important cover and ensure a vibrant, sustainable future, according to a new paper by ClearView.
The paper, ‘Income Protection and the Economic Cycle’, reflects on the significant deterioration in the product’s growth and claims experience in recent years, despite the fundamental societal need for income protection insurance.
According to Greg Martin, the paper’s author and chief actuary and risk officer at ClearView, demand for income protection should be “unshakably strong” given it protects what is arguably a person’s most valuable asset; their ability to earn money throughout their working life. Yet, many Australians are more likely to take insurance to protect their car or pet.
“It’s too simplistic to blame heightened media and regulatory scrutiny of the financial services industry, mounting mental health-related claims and recent price instability for the discontentment of both consumers and insurers. Focusing on these factors alone won’t properly address the issue,” he says.
The effects of cyclical trends in underemployment (as opposed to headline unemployment) and slow wages growth are key factors behind the decline of income protection. The paper looks beyond economic indicators like GDP growth and falling unemployment to provide a more accurate reflection of what working life is like for many Australians.
Martin said headlines that heralded Australia’s 30-odd years of uninterrupted economic growth and prosperity painted a rosier picture than what the average worker was actually experiencing.
“Income protection claims follow economic cycles, with poor economic circumstances driving increased claims. The industry’s claims experience reflects the underlying reality rather than the headlines,” he said.
“On top of this, the long period of weak wages growth has resulted in many indexed insured benefit amounts exceeding policyholders’ actual income ratios, meaning the insured benefits are providing increasing income replacement ratios. Higher income replacement ratios also result in higher claims rates so there’s a double impact.” The paper says a fresh approach to the economic management of income protection portfolios was needed to break the worrying pattern of rising claims and then rising premiums, and ultimately achieve better price stability and a more consistent customer experience.
– G.B.
